Job Board

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Part-Time Guide and Box Office Staff | The Amish Experience

The Amish Experience, Lancaster's oldest tour company, seeks fun-loving individuals to join our part-time guide and box office staff. Perfect for retirees, but all people-oriented, friendly, outgoing candidates welcome. $10 per hour to start. Immediate raise after training. Read more about us at AmishExperience.com. To apply, send resume to Clinton@AmishExperience.com

AAHS Tour Conductor Training | Origins of the Underground Railroad 

The African American Historical Society, in collaboration with LancasterHistory.org and City of Lancaster Office of Promotion will offer training to people of all ages and backgrounds to be tour conductors for the 2019 season of African American Heritage Walking Tours in the City of Lancaster. Those who successfully complete 4, two-hour training sessions will receive a stipend of $250. To register, click on aahsconductor@gmail.com or call Debbie Smith at 717-393-8553.

Trainees who get through the course are asked to be conductors or provide needed help for our Spring to Fall 2019 tour season, generally on the first Saturday of each month. Those conductors are also eligible for stipends of $25 per tour on those dates.

Ticket Agent | Strasburg Rail Road   

The Strasburg Rail Road has an immediate opening for a part-time TICKET AGENT to work in our historic passenger station. Interested candidates should be passionate about delivering exemplary customer service, be confident working with a computer-based ticketing system, and be willing to work a varied schedule. Starting wage is $9.25 - $10.00 per hour, commensurate with experience.

In keeping with the mission of Strasburg Rail Road Company, the Ticket Agent is responsible for the sale of tickets and passes to the general public in a kind and respectful manner, befitting of an early 20th-century steam railroad.

ESSENTIAL DUTIES:
The Ticket Agent is required to:
1. Check station signage to insure its accuracy. 2. Prepare cash drawer for the day. 3. Prepare necessary paperwork. 4. Verify accuracy of currency. 5. Open sales window one hour prior to first scheduled train. 6. Efficiently sell tickets and passes through the RR’s computer-driven, cloud-based ticketing solution. 7. Announce train arrivals. 8. Communicate pertinent information succinctly over the 2-way radio. 9. Answer questions and provide information as appropriate to the RR’s wide demographic of guests. 10. Complete end-of-shift duties. 11. Assist with training of new agents. 12. Provide EXEMPLARY customer service, treating customers as you would desire to be treated.

PERFORMANCE MEASUREMENTS:
1. Neat and clean appearance subscribing to the Uniform Policy and the requirements found in the SRC Employee Handbook. 2. Courteous and efficient relations with customers, including the ability to solve problems and meet the immediate needs of customers. 3. Demonstrated ability to accurately disseminate information about the railroad, its train- and event-related tickets/passes, and the variety of train accommodations. 4. Consistent eagerness to answer questions and always serve the visiting guest with a positive attitude. 5. Positive and effective relations with co-workers. 6. Proper handling, accounting, and safeguarding of company funds and collected fares. 7. Timely work attendance and adherence to the worker replacement policy.

QUALIFICATIONS:
1. Ability to positively interact with people – customers and co-workers alike. 2. Enthusiasm providing exemplary customer service. 3. High degree of comfort and proficiency in working with computers. Typing skills are a plus. 4. Ability to accurately handle funds and reconcile a cash drawer. 5. Flexibility and ability to adapt to unexpected circumstances. 6. Willingness to work a minimum of 2 days a week, including some weekend shifts. 7. Punctuality.

WORKING CONDITIONS:
1. Training for this position will be on-the-job. 2. Length of shift varies from 2 to 10 hours based on SRC's hours of operation. 3. Work is primarily indoors. 4. No specific meal break is provided, except when late trains are operating. Other staff will provide restroom breaks. 5. Smoking is not permitted while you are in the public domain area of the railroad. 6. Must be able to work well under pressure. 7. If a situation arises where help is needed, a phone and a 2-way radio are provided so that the proper individuals can be summoned to render assistance.

For an APPLICATION, please click here