Where to See Santa Claus in Lancaster, PA in 2026
Santa Claus is coming to Lancaster County, PA! From breakfast with Santa and festive train rides to holiday attractions and family photo opportunities, there are…
A show, production, or performance that entertained and created memorable experiences for guests.
Leads hands-on activities, demonstrations, games, workshops, classes, or other interactive guest experiences.
Operates rides, attractions, exhibits, experiences, or activity areas while assisting and interacting with guests.
Performs live music, comedy, entertainment, or other acts for visitors and local audiences.
Supports performances behind the scenes through lighting, sound, staging, props, or technical production.
Sells or scans tickets, manages admissions, answers questions, and welcomes guests upon arrival.
Leads tours, demonstrations, or historical experiences while sharing stories and information with guests.
Greets guests, checks tickets, provides directions, assists with seating, and answers venue questions.
Assists shoppers with purchases, product recommendations, checkout, questions, and overall customer service.
Creates handmade products, demonstrates a craft, or shares their creative process directly with visitors.
Stocks merchandise, organizes inventory, fulfills orders, prepares displays, or supports daily retail operations.
Crafts coffee, beer, wine, or specialty beverages and may educate guests about the product.
Prepares and serves beverages, assists guests with selections, and provides bar-area customer service.
Prepares, cooks, bakes, or plates food in restaurants, bakers, cafes, or other kitchens.
Bussers, runners, dishwashers, prep staff, and others supporting smooth and efficient dining service.
Greets arriving guests, manages reservations or waitlists, coordinates seating, and answers initial questions.
Serves guests in buffet settings through beverage service, table care, clearing, and guest assistance.
Takes orders, serves food and beverages, answers menu questions, and assists guests throughout meals.
Provides elevated table or banquet service for fine dining, celebrations, meetings, and special events.
Bell staff, laundry attendants, maintenance staff, breakfast attendants, and others supporting guest stays.
Handles check-ins, checkouts, reservations, guest questions, room needs, and other front desk services.
Helps guests with recommendations, reservations, special requests, itineraries, transportation, and local information.
Cleans and prepares guest rooms, refreshes amenities, and helps maintain comfortable lodging spaces.
Maintains buildings, landscaping, public spaces, equipment, or other areas guests experience and enjoy.
Monitors facilities, assists visitors, manages safety concerns, and responds when guests need help
Answers questions, handles requests or concerns, provides information, and helps solve customer problems.
Sets up events, assists attendees, supports vendors, manages logistics, or keeps events running smoothly.
Directs vehicles, assists with parking, welcomes arriving guests, or manages parking lots and entrances.
Drives guests on tours, shuttles, or transfers while providing safe and welcoming transportation.
Provides directions, recommendations, local information, reservations, or personalized assistance to visitors.
The go-to team member who fills multiple roles and jumps in wherever help is needed.
As a highlight of the ceremony, the Leadership in Hospitality Award honors an exceptional individual who has made a lasting impact on Lancaster County’s tourism and hospitality industry. This award recognizes a career marked by dedication, excellence, and a true passion for our industry.
Through years of commitment and care, the recipient has consistently gone above and beyond to create memorable experiences, nurture colleagues, and embody the warmth and professionalism that define Lancaster County tourism.
Brand-new for 2027, we will also be recognizing a Hospitality Hero to acknowledge a hospitality frontline team member who went above and beyond to solve a problem, save a guest experience, or support a colleague in an exceptional way.
Share a story that highlights your nominee’s exceptional service to also have them considered for the Hospitality Hero Award.
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