Tourism & Hospitality Jobs

Job Title: Sous Chef
Location: Cafe 1832 @ Strasburg Rail Road
305 Gap Road, Ronks, 17572
Employee Type: Full Time
Category: Culinary/Pastry, Food Service
Description: Do you have a passion for great food and quality service, a commitment to teamwork, and a desire to work in a fun, unique, and dynamic environment? If so, Strasburg Rail Road – America’s oldest continuously operating railroad and premier Lancaster County tourist attraction and entertainment venue – is looking to hire Team Members like you! Nestled on the platform of the historic steam railroad, Café 1832 supports and services all food & beverage offered at the Strasburg Rail Road, enhancing the Guests’ experience through quality food and dedicated hospitality. Café 1832 Team Members work together and alongside other Strasburg Rail Road crew to provide snacks, meals, beverages, and unique dining experiences both on and off the trains. Dining experiences include a quick service café, the Dining Car, First Class accommodations, takeout service, outdoor food carts, and special events. Don’t miss this exciting opportunity. Join our growing Team and become an instrumental part of enhancing the historical Strasburg Rail Road experience. The Sous Chef is responsible for planning and directing the food preparation for the Strasburg Rail Road’s Food & Beverage service. The Sous Chef will train and lead a culinary team charged with providing high-quality food & beverage options and exceeding Guest expectations. Furthermore, the Sous Chef is tasked with ensuring cleanliness and regulatory compliance in all areas of Strasburg Rail Road’s Food & Beverage operation. The Sous Chef will maintain accurate recipes and facilitate tastings for the Board of Directors and Team Members of the organization.

Job Title: Sous Chef - Full Time
Location: Cartoon Network Hotel
2285 Lincoln Hwy East, Lancaster, 17602
Employee Type: Full Time
Category: Culinary/Pastry, Food Service
Description: This full-time, front line supervisory position provides oversight in the back of house kitchen area for the Cartoon Kitchen restaurant, located within the Cartoon Network Hotel. The role responsibilities include overseeing line cooks and kitchen team members to provide an exceptional dining experience to guests, making operational decisions, and purchasing and managing food and supply inventory. This position reports to the Food & Beverage Manager/Executive Chef. Job Functions: * Weigh, measure, and mix ingredients using various kitchen utensils and equipment; season and cook food according to recipes or personal judgment * Ensures kitchens and related areas are set up and cleaned correctly to start and end shifts * Inspect supplies, equipment, and work area to ensure conformity to health standards * Train and instruct line cooks and kitchen team members in proper food preparation procedures * Conduct daily production meetings with line cooks and kitchen team members, and assigns them to stations; assist line cooks to organize their daily preparation schedule * Monitors proper food handling, preparation and cooking methods to assure menu selections are prepared in a timely manner and meet quality standards * Taste tests food for proper production quality * Communicates recipe and menu changes to line cooks and kitchen team members, and follows through to confirm changes have been understood and incorporated into operations * Work closely line cooks and kitchen team members to maintain and improve standards of food served to guests * Manages food cost through control of meal production, food waste, utilization of leftovers, and portion control * Support the Food & Beverage Manager/Executive Chef with developing recipes and menus * Oversee special catering events, which could include offering culinary instruction and /or demonstrates culinary techniques * Coordinates purchasing with the Food & Beverage Manager/Executive Chef, and assist with inventory, inspect supplies, and ordering duties as assigned * Follows Cartoon Network Hotel HACCP plan and food safety policies and procedures * Utilizes computer programs to complete daily reports and communications * Contribute to maintaining a safe working environment for all employees, including adhering to company policies as well as local, state, and federal guidelines * Other duties as assigned Basic/Required Qualifications: * Must be 18 years of age or older * Must have reliable transportation to and from work * Must be able to read, write, speak, hear, and understand English * Associate’s degree from a culinary or related college or university, four (4) years of culinary experience, or equivalent combination of education and experience * Minimum of one (1) year of supervisory and/or management experience Additional/Preferred Qualifications: * Experience in food and labor cost control, demonstration cooking, and menu development * P&L accountability and/or contract manage service experience * Excellent communication skills in order to present information, converse with other team members, and address guests and vendors * Ability to work in a team environment with a self-motivated, solution-oriented perspective * Critical thinking and analytical skills to process data and make next-step recommendations * Customer service mindset in all aspects of job duties * Ability to attend to detail, prioritize projects, and multi-task as necessary * Previous experience with Point of Sale (POS) systems Working Conditions: * Physical requirements include the ability to sit, walk, speak, hear, type, lift up to 50 lbs., unload or rearrange stock boxes, and use common kitchen equipment such as knives, grills, ovens, and fryers * Must be able to work indoors in a kitchen setting, as well as outdoors in a variety of weather conditions when the outdoor snack stand is operational * Must be able to work flexible hours including evenings, weekends, and holidays. During times of severe weather or other emergency, team member may be asked to work creative scheduling to ensure that immediate and necessary functions are available to guests Anticipated Earnings and Perks: * Base pay rate starting at $20.00/hr * Benefits eligible (medical, dental, vision, life, AD&D, and more) * 401(k) option once eligibility criteria are met * Flexible scheduling based on seasonal work loads * Complimentary tickets to Dutch Wonderland * Discounts on food & beverage, retail items, and site/room rates at Old Mill Stream Campground, and Cartoon Network Hotel * Participation in team member events Palace Entertainment LLC dba Cartoon Network Hotel is an Equal Opportunity Employer.

Job Title: Storyteller: Digital & Communications
Location: Mennonite Life
2215 Millstream Road, Lancaster, 17602
Employee Type: Full Time
Category: Business/Development/Sales, Marketing, Other, Information Technology
Description: TITLE: Storyteller: Digital & Communications (100% FTE) REPORTS TO: Executive Director SUMMARY: Plans and leads effective marketing and communications emphasizing storytelling and featuring digital solutions and social media. Stokes and supports communications across two campuses: Mennonite Life and 1719 Museum. Supports digital access to events, programs, and collections. ORGANIZATIONAL EXPECTATIONS: 1. Supports the mission, vision, and core values of Mennonite Life 2. Respects the dignity and diversity of all persons 3. Values being part of a team and collaborating 4. Embraces an openness to change 5. Thinks strategically and attends to details 6. Enjoys interacting with people as a major aspect of work 7. Communicates proactively and in a manner that fosters respect for one another REQUIRED QUALIFICATIONS: 1. Minimum education: bachelor’s degree in communications, marketing, journalism, English, or similar 2. A strong communicator who can think on one’s feet, is comfortable with public speaking, and is eager to engage with all stakeholders 3. Excellent writer in English, passionate about storytelling 4. Self-starter who figures out the unmet need and proposes a solution for it, and champions ideas while listening to others 5. Has successfully used technology as a key communications tool; comfortable with assisting others with technology 6.. Knowledge of the wide range of Mennonites and Amish in Lancaster and beyond, and willingness to learn more 7. 2+ years of content creation experience, with portfolio examples available 8. Successfully pass all required child abuse clearances 9. Fully vaccinated against COVID-19 10. Must have a valid driver’s license and a vehicle for travelling between campuses and to event locations ESSENTIAL DUTIES/RESPONSIBILITIES: 1. Guided by our brand style guide and marketing strategic plan, create and share content that helps Mennonite Life accomplish its mission and a positive bottom line 2. Use practical tools, including detailed content calendars, to complete marketing and communications deliverables on schedule 3. Proactively maintain the website for relevant, correct, and fresh content sharing 4. Use analytics to determine what content is working and what needs to be changed for maximum impact 5. Increase brand awareness through email marketing, press releases, events advertising, social media, dynamic web content, and others. Collaborate with campus Administrators and event planners for relevant messaging. 6. Work in a focused manner, build systems that support efficiency and collaboration, and thrive in a fast-paced environment 7. Function readily as a team player, knowing when to help others and when to maintain boundaries in order to prioritize your own responsibilities 8. Provide technical services for live streaming, virtual meetings, and other digital tools as requested. Be first-call, basic IT support for team computers and retail point of sale equipment 9. Work with the collections team to improve digital access to archive and museum collections and feature stories living in our collections 10. Represent the organization at church conference gatherings and other key constituent communications opportunities. 11. Edit quarterly newsletter, with rough draft delivered one month before the first day of the publication month and publication on the first day of pub month 12. Coordinate publication logistics related to Pennsylvania Mennonite Heritage. The magazine is edited and designed by others. 13. Lead spring donation appeal and fall membership/donation appeal processes 14. Some travel is required, primarily in the greater Lancaster region. Full-time Benefits

Job Title: Summer and Fall Staff
Location: Cherry Crest Adventure Farm
150 Cherry Hill Rd, Ronks, 17572
Employee Type: Seasonal
Category: Multiple Positions Available
Description: We are currently looking for employees ages 14 years and up for to join our Farm Team. We have positions available in Food Service, Retail, Attractions, Custodial and Entertainment. We are a great place to work for students, moms, retired folks, teachers and others in search of a fun part time job! We offer competitive wages, employee perks, fun working environment, flexible hours and days, and great customer service skills training.

Job Title: Tasting Room Server
Location: Grandview Vineyard
1489 Grandview Rd, Mount Joy, 17552
Employee Type: Part Time
Category: Retail, Other, Sales/Customer Service, Food Service
Description: APPLY NOW by emailing your resume to sarah@grandviewwines.com. Grandview Vineyard has 2-3 openings for part-time positions (up to 30 hours) with hourly / bi-weekly pay ($8 plus tips) that requires weekend hours. Our server/bartenders will be expected to provide the highest level of customer service in order to deliver an amazing experience to our customers each time, while building customer loyalty and representing our brand. They will be exposed to our story so that they can share it with our customers. Our representatives will perform functions including (but not limited to) cash register operations, pouring wine/beer, providing wine education, sales and service. Wine education will be provided by Grandview. No specific wine experience necessary, however serving experience is preferred.

Job Title: Team Member
Location: Urban Air Lancaster
2040 Bennet Ave., Lancaster, 17601
Employee Type: Full Time
Category: Guest Services, Art/Entertainment/Recreation, Multiple Positions Available, Front Desk
Description: TEAM MEMBER JOB SUMMARY Urban Air is seeking qualified and energetic individuals for Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable transportation to and from the Park, and must possess the ability to work at least one (1) shift between Monday-Thursday and two (2) shifts between Friday-Sunday. SKILLS AND QUALIFICATIONS High-energy individual with excellent customer service skills Previous work experience in retail or hospitality preferred, but not required Cash handling experience Must be willing to work evenings, weekends, and holidays. RESPONSIBILITIES Monitor proper maintenance and inventory of the Park and its equipment Promote safety for employees and customers Maintain cleanliness in all areas of the park and a family-friendly environment. We encourage, but do not require, athletic-minded individuals to apply due to the physical nature of the business as all team members are required to perform to equal levels of performance or greater. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. ABOUT URBAN AIR ADVENTURE PARKS Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Lancaster is an equal opportunity employer.

Job Title: Tour Planner
Location: Elite Coach
319 West Main Street,, Ephrata, 17522
Employee Type: Full Time
Category: Other, Sales/Customer Service
Description: Elite Coach is currently seeking applicants for a full-time Tour Planner in our Group Tours department. This position works with group leaders to create and operate fun, interesting, and exciting tours for groups. Tours are primarily domestic motorcoach tours that include both day trips from the Central Pennsylvania area as well as regional overnight and multi-day tours. This is a challenging position that requires the ability to multitask in a fast-paced environment. Elite Coach is a growing company that values team members with the desire to learn and grow with us. Hours are Monday through Friday, 8:00 am – 5:00 pm Summary: Perform all duties and responsibilities of tour sales and planning. This position sees the tour planning and administrative process from beginning to end. Work with customers and vendors to plan, arrange and operate single and multi-day tours. Essential Responsibilities: • Develop proposals and work with existing and new group leaders to customize and book tours • Assist group leaders in selling tours to members of their group by offering direction, guidance, and ideas • Be familiar with destinations, attractions, and tour operating procedures to create workable tour itineraries • Ability to map out timing of tour components • Work with group leaders and fine-tune tour itineraries to meet specifications • Perform administrative functions in booking all tour components • Track deposits and final payments from customers and to vendors • Be familiar with vendor contract terms and conditions and ensure vendors are paid in a timely manner • Work with dispatch, drivers, receptive services, and group leaders as necessary to ensure smooth operation of each tour Qualifications: • Effective task management: Ability to prioritize, multi-task, and meet deadlines • Attentive to details • Excellent written and verbal communications skills • Excellent organizational skills • Creative problem-solving ability • Excellent interpersonal skills and ability to work closely with group leaders, vendors, and co-workers to accomplish goals • Proficient with Microsoft Word, Excel, and Outlook • Sufficient math skills to calculate margins and tour pricing components Education and Experience Level: • Minimum of 4 years in an office environment and/or administrative experience • Minimum of 4 years of customer service experience • Experience in the tour and travel industry is strongly preferred, but not required Benefits: Elite Coach is a growing family-owned company established in 1991. The benefits package includes competitive wages, health insurance with HSA contributions, a Simple IRA retirement plan, and paid holidays and vacation. Pay commensurate with experience

Job Title: Visitor Services Representative
Location: Susquehanna National Heritage Area
1706 Long Level Road, Wrightsville, 17368
Employee Type: Part Time
Category: Guest Services, Front Desk
Description: POSITION DESCRIPTION JOB TITLE: Visitor Services Representative (Part-time, regular position with limited benefits, approximately 8 – 32 hours per week) POSITION SUMMARY: Join Susquehanna National Heritage Area in welcoming visitors to our region! This position will provide visitor services at Columbia Crossing River Trails Center (Columbia) and the Zimmerman Center for Heritage (Wrightsville). Flexible hours on some weekends, weekdays, and evenings will be needed. Duties include interacting with visitors about local river history, outdoor recreation, and regional attractions information. Additional responsibilities include preparing rental/event spaces for private events, supporting educational programs, and carrying out routine daily chores and site upkeep. RESPONSIBILITIES: Customer Service ▪ Study, understand, and communicate information relating to Susquehanna National Heritage Area (SNHA), Zimmerman Center for Heritage, Columbia Crossing, and regional heritage sites and recreation opportunities. ▪ Provide excellent customer service to guests and patrons, whenever interacting with the public, partners, and Board members. ▪ Actively encourage visitors to take advantage of SNHA program offerings. ▪ Utilize SNHA’s registration system to welcome and check-in program participants. ▪ Fill brochure racks with useful visitor information. ▪ Process sales of merchandise using a point-of-sale system. ▪ Monitor visitor activities and follow policies for enforcing rules and regulations. Additional Responsibilities ▪ Complete office administrative tasks and historical research tasks as assigned. ▪ Set up and clean up rental space including folding furniture for private events. ▪ Be an on-site staff person for private rentals as needed. ▪ Assist with routine daily chores and site upkeep. REQUIREMENTS: ▪ Must be able to work weekends and some holidays. ▪ Valid Pennsylvania driver’s license. ▪ Ability to work outdoors and in varying weather conditions. ▪ Ability to lift and carry objects weighing up to 40 pounds. ▪ Excellent interpersonal skills in dealing with co-workers, adults, and children. ▪ Good work ethic and ability to work without close supervision. As a condition of employment, the selected applicant must: 1) pass pre-offer and post-offer staff screening processes, including references, criminal background and sex-offender registry checks, and other screening checks and safety certificates deemed appropriate; and 2) comply with SNHA COVID19 policies.